STORE POLICIES
Shipping & Delivery
Your order will be processed and shipped within 2 business days from receipt of full payment. Kindly allow for delays during sale periods and holidays. Shipping is free for orders above S$100 (or equivalent in other currency) within Singapore. For bulk delivery enquiries, please contact us at +65 8668 5008 or email at sales@jonahfoods.asia. When you order with us, you can select from any of the following three shipping options to pick what works best for you: Option 1: The cheapest delivery Option 2: The most value for money (in between the cheapest and the fastest) Option 3: The fastest delivery These options will be provided in real time at check out so you can make an informed decision. Once your order is shipped, the tracking ID will be automatically sent to you via email so you can be aware of the status of your order throughout the shipping process.
Personal Information and Privacy Policy
Protecting your Privacy and Personal Information is important to us. The Personal Information that we collect may include your name, contact details (including phone number, email, home address and billing address), payment details and other information in the course of a transaction or that you provide to us when you contact us. We may use your Personal Information to contact you with newsletters, marketing or promotional materials. The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Your visit to our website and submission of any personal details indicates your acceptance of the terms described here. We may however, from time to time, modify these terms. Your continued use of our website after any modification would therefore indicate your agreement to the new terms reflected.
Payments Policy
We accept payments by Debit Card, Credit Card, PayNow, PayLah, (as applicable) and/or PayPal. Trust Signals for our secure payment channels will be visible during your checkout process.
Discount Code
Discount code is valid for one-time use only per customer per promotion campaign. Multiple use of the discount code is not permitted and may result in cancelled orders.
Exchanges, Returns and Cancellation Policy
Returns
We offer full refunds for defective items. You can exchange or return any item purchased that has been damaged in transit or with manufacturing defects within 3 days of the delivery date. To be eligible for a refund: - You should have the receipt or proof of purchase for your product. - Your item must be unused and in the same condition that you received it. - The product must be returned in its original packaging. Once we receive your item, we will inspect it and acknowledge that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies. If you receive a refund, the cost of return shipping will be deducted from your refund. Any products sold during sales cannot be exchanged, returned or refunded.
Exchanges
Exchanges or Returns for reasons other than defects are subject to the discretion of Jonah Foods. You have 3 calendar days to return an item from the date you receive it. Please write in to sales@jonahfoods.asia with your request and a photo of the item you wish to exchange within 3 days of delivery. However, any exchanges/returns will be provided only under the following conditions: - Your item must be unused and in the same condition that you received it. - Your item is in its original packaging as when it was delivered to you; and - Your item has the receipt or proof of purchase with it. Shipping costs for exchanges or returns other than for defective items will be borne by you. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Cancellation
Cancellations of orders are not allowed once payment is completed. Any cancellation requests for orders placed will be processed only if it is notified within 24 hours by contacting +65 8668 5008. Once the order has been processed or shipped, cancellation charges will be applied.
Contact Us
If you have any questions on how to return your item to us, contact us at +65 8668 5008 or email us at sales@jonahfoods.asia.
Terms & Conditions
Welcome to JonahFoods.asia JonahFoods.asia is hereby denoted by “the Website,” “the services”, “we,” “us,” or “our” in this Store Policies statement. By accessing and using the Website and the products and services of the Website (collectively, the "services") you are subject to the following terms, conditions and notices (the "terms of service"). Please visit the Website regularly to keep track of the updates on the terms and conditions as JonahFoods.asia reserves all rights to amend and withdraw these Terms and services at any time without advance notification. As such, we will not be liable should the Website be unavailable or a certain section of the Website be non-accessible at any time for any reasons. By using the services, you agree to accept our service Terms and Conditions, as may be updated by us from time to time.
Website Code of Conduct & Ethics
All users and visitors to the Website must comply with this Code of Conduct. Your use of the Website represents your acceptance and agreement to abide by this Code of Conduct. The Code of Conduct on this page may be revised from time to time. Please review this page regularly so as to be well informed of any changes that we make. If you find anything on this website that contravenes this Code of Conduct, please email us at sales@jonahfoods.asia. By using the Website, users and visitors agree to abide by the following: - User is to submit truthful information on registration. - User is not to use the Website or any of its contents or publish any contents for unlawful, objectionable, offensive, abusive, harassing, threatening, defamatory, infringing, obscene, hateful, inflammatory, profane, racially or sexually or religiously offensive uses nor violate the rights of other users. - User is to comply with copyrights, trademark, intellectual property laws and will not plagiarise, copy, distribute, upload and/or modify any portion of the Website by any means. - User is prohibited from using automated systems or software to extract data from this website for commercial purposes. - User is to abide by all the Terms and Conditions as stated here in the course of using the Website.
Copyright & Plagiarism Policy
In line with the Copyright & Plagiarism policy and laws, users are not to copy any part of a source in the Website and then claim that it is their own work. This includes: • logo • design • text • image (including photograph, products, services) • video • music • audio recording • interviews • artwork
Indemnity
You agree to defend, protect and indemnify JonahFoods.asia its directors, managers, employees, business partners and affiliates from all liability, damages and/or third-party claims (including, but not limited to, legal fees) arising from your use of this website or your breach of this agreement.
Disclaimer
The information contained on our webstore is for general information purposes only. We assume no responsibility for errors or omissions in the contents of our webstore or in the course of providing the Service. In no event shall our company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other sort, arising out of or in connection with the use of our products, our webstore or the Service. We reserve the right to make additions, deletions, or modifications to the contents on the webstore at any time without prior notice. We do not warrant that the webstore is free of viruses or other harmful components. You agree that we do not make any representations or warranties of any kind (implied, express or statutory) including warranties as to merchantability, satisfactory quality or fitness for a particular purpose, in respect of our products and/or the Service. In addition, we do not make any representations or warranties that any digital content which we supply to you is (i) compatible with any third party software or equipment; or (ii) free of errors or bugs.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the country which we have our primary place of business in, Singapore. All disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the Courts of Singapore.